Comparison
Mojobase vs Front
Front is a shared inbox and customer operations platform: email, SMS, chat, WhatsApp and social in collaborative inboxes with ticketing, from $25 a seat a month billed annually, with Copilot and Autopilot AI as add-ons. Mojobase puts shared email inside the whole business, with customers, tasks, calendar and invoices, and AI included in the price.
Updated . Every Front fact is linked to Front's own site, with the date we checked it
How do Mojobase and Front compare, side by side?
Front: Shared inbox and customer operations platform: email, SMS, chat, WhatsApp and social in collaborative inboxes with ticketing, plus AI add-ons (Autopilot, Copilot). Mojobase: email, team chat, calendar, documents, tasks, customers, numbers and the Handbook in one place, with AI that works across all of it.
| What matters | Mojobase | Front |
|---|---|---|
| What it is | Email with shared mailboxes, a support Inbox in Customers, Team chat, Calendar, Tasks, Documents, Numbers and the Handbook | Shared inbox and customer operations platform: email, SMS, chat, WhatsApp and social in collaborative inboxes with ticketing, plus AI add-ons (Autopilot, Copilot).1 |
| Entry price | $39 a month for the first person, $25 for each after, every app included | $25 per seat per month, up to 10 seats, billed annually (page shows 'Billed Annually, Save 24%'); $35 billed monthly2 |
| Several channels | Email and website chat. No SMS, WhatsApp or social | $65 per seat per month, up to 50 seats, billed annually (page shows 'Billed Annually, Save 24%'); $85 billed monthly3 |
| AI for the team | Included: every message sorted, replies drafted from the customer's history, tasks suggested | $20 per seat per month as an add-on for Starter and Professional; included in Enterprise4 |
| AI agent for customers | Answers support from your published Handbook, alone only on topics set to Auto; part of the AI allowance | starting at $0.39 per conversation, talk to sales5 |
| Rules and automation | AI runs and Auto per kind of change instead of rule builders, with every change in Activity and Undo | Workflow automation rules: up to 10 on Starter, up to 20 on Professional, unlimited on Enterprise6 |
| Bring your own agents | Claude, ChatGPT or your own agent over one MCP server, acting as the person who connected it | External AI agents: connect agents built with Claude, Codex, Sierra and others to collaborate with teams in Front7 |
| MCP | One MCP server for email, calendar, tasks, documents, customers, Numbers and the Handbook | Front MCP server at mcp.frontapp.com/mcp (Streamable HTTP, OAuth): AI agents act on Front conversation data as a specific Front user with that user's role permissions; Claude directory listing mentioned; does not support Dynamic Client Registration, so some AI assistants are not compatible8 |
Prices are in US dollars a month, before tax. Front's prices change; the numbers link to where we read them.
Which should you choose, Mojobase or Front?
Choose Front if
- Your team works customer conversations across email, SMS, WhatsApp and social in one collaborative inbox.
- You need automation rules, AI routing, Smart QA and Smart CSAT for a support or operations team.
- You want an AI agent for complex customer work, priced per conversation.
Choose Mojobase if
- Your shared inbox is how a small company runs, and you want customers and tasks found in it, with Stripe invoices beside them.
- You'd rather have AI that sorts, drafts and suggests tasks included for everyone. Mojobase is built for 1 to 25 people, and it works well for teams up to 100.
- You want one place for email, calendar, chat and documents, not a shared inbox on top of Gmail or Office 365.
What's the real difference between Mojobase and Front?
Front is a collaboration layer for customer conversations. It brings email from Gmail, Office 365 or other servers, plus SMS, chat, WhatsApp and social, into shared inboxes with ticketing, assignments, tags, macros and rules, so a team can work every conversation together. Support, operations, inbound sales, account management and customer success teams all use it.
Mojobase is where a small company keeps all of its work, with shared email as one part. Shared mailboxes such as sales@ are seen by everyone who needs them, a support address feeds the Inbox in Customers, and every sender you've written to becomes a customer with their meetings, tasks and invoices on one page. Team chat, calendar, documents and the Handbook are in the same place, so the conversation about a customer never leaves it.
How does the AI compare?
Front sells AI in parts. Copilot surfaces account signals, plans next steps and drafts replies, at $20 a seat a month below Enterprise; Autopilot is an omnichannel AI agent for complex customer work, from $0.39 per conversation; Smart QA and Smart CSAT score conversations, and AI Topics shows the most common contact reasons.
Mojobase's AI is one AI, included for everyone up to a monthly allowance. It sorts new mail as it lands, drafts replies from the customer's history and your Handbook, turns requests into suggested tasks and drafts reminders to late payers. In support it answers on its own only for topics a person has set to Auto. You can also run it on your own Claude or ChatGPT, or your company's API key.
Which one costs less for a team of five?
Front Starter is $25 a seat a month billed annually, $125 for five seats, but covers a single channel type and up to 10 seats; Professional is $65 a seat, with omnichannel and up to 50 seats. Copilot adds $20 a seat below Enterprise, and Autopilot is charged per conversation. Mojobase for five is $139 a month, or $105 for the first 10 companies, for life.
Front works on top of the email you already pay for. Mojobase can be the email, and includes the calendar, chat, documents, tasks, CRM and Stripe invoice tracking too.
Where is Front the better choice?
Front is the better choice for teams whose work is customer conversations across many channels. SMS through Twilio or Dialpad, WhatsApp, social, AI-powered routing and tagging on Enterprise, unlimited rules, multi-language knowledge bases, Smart QA and more than 160 integrations go well beyond Mojobase, which has email and website chat only. If you run a support or operations team of ten or more, Front fits; if a handful of people share a few addresses while running the business, Mojobase covers it with less to set up.
Questions people ask
Is Mojobase a Front alternative?
For a small team sharing email addresses such as sales@ and support@, yes: shared mailboxes, a support Inbox with states and one assignee, AI drafts and a customer page beside every conversation. Front does more for multichannel teams, with SMS, WhatsApp, social, routing rules and QA.
How much does Front cost?
Front Starter is $25 a seat a month billed annually, single channel and up to 10 seats; Professional is $65 a seat, omnichannel and up to 50 seats; Enterprise is $105. Copilot is $20 a seat a month below Enterprise, and Autopilot starts at $0.39 per conversation.
Which is cheaper for five people?
Front Starter is $125 a month for five seats billed annually, for one channel, before Copilot. Mojobase is $139 a month for five people, with AI and every app included: email, team chat, calendar, documents, tasks, CRM and Stripe invoice tracking.
Does Front host my email?
No. Front connects email from Gmail, Office 365 or a custom server into its shared inboxes. Mojobase can host business email on your domain itself, or connect Gmail, Microsoft 365 and other mailboxes the same way.
Can AI agents work in both?
Yes. Front's MCP server lets agents act on conversations as a specific Front user with that user's permissions, and Front connects external agents built with Claude, Codex and others. Mojobase's MCP server covers the whole business, with every change in Activity and Undo.
Sources
- Front: What it is. front.com/pricing, checked 7 Nov 2026.
- Front: Starter. front.com/pricing, checked 7 Nov 2026.
- Front: Professional. front.com/pricing, checked 7 Nov 2026.
- Front: Copilot. front.com/pricing, checked 7 Nov 2026.
- Front: Autopilot (AI agent). front.com/pricing, checked 7 Nov 2026.
- Front: Feature. front.com/pricing, checked 7 Nov 2026.
- Front: AI. front.com/pricing, checked 7 Nov 2026.
- Front: Agents and MCP. dev.frontapp.com/docs/mcp-server, checked 7 Nov 2026.
- Front: Enterprise. front.com/pricing, checked 7 Nov 2026.