Comparison
Mojobase vs Zoho Desk
Zoho Desk is a help desk with ticketing across email, social, chat, phone and web forms, a knowledge base and AI agents on your own key, free for three users and from $7 a user a month billed annually. Mojobase puts a support inbox beside email, customers, tasks and invoices. It has no phone or SMS channel.
Updated . Every Zoho Desk fact is linked to Zoho Desk's own site, with the date we checked it
How do Mojobase and Zoho Desk compare, side by side?
Zoho Desk: Customer service help desk from Zoho: email, social, chat, phone and web-form ticketing with a knowledge base, community forum and AI (Zia and AI Agents). Mojobase: email, team chat, calendar, tasks, documents, the Handbook, customers and numbers in one place, with AI that works across all of it.
| What matters | Mojobase | Zoho Desk |
|---|---|---|
| What it is | Customers' support Inbox and a website chat box, beside Email, Team chat, Calendar, Tasks, Documents, Numbers and the Handbook | Customer service help desk from Zoho: email, social, chat, phone and web-form ticketing with a knowledge base, community forum and AI (Zia and AI Agents).1 |
| Free plan | None; $29 a month for the first person at the founding price | Yes: Free Edition, free forever, 3 user licenses, easy email ticketing.2 |
| Entry price | $39 a month for the first person, $25 for each after, every app included | $7 per user per month, billed annually; $9 billed monthly3 |
| Channels | Email from your support addresses and chat on your website. No social, instant messaging or phone | Ticketing from email, social media (Instagram, Facebook, X), web forms, chat, instant messaging and phone4 |
| Phone | None. No telephony or IVR | Everything in Standard, plus telephony (toll-free number, inbound and outbound); Zia AI: generative, predictive and analytical capabilities; Blueprints automation builder; Multi-department, round-robin assignment; Multilingual help center (40+ languages), parent-child ticketing, webhooks5 |
| Your own AI key | Included AI by default, or your company's own key from Anthropic, OpenAI or OpenRouter with a spending limit | Generative AI (BYOK): connect an OpenAI key (US, EU, AU, IN, JP, CA, UAE data centres) or DeepSeek key (CN data centre) for sentiment analysis, ticket summaries and smart reply suggestions6 |
| Answering from articles | The support AI answers only from published Handbook pages, alone only on topics set to Auto | Answer bot: replies to customers from knowledge base articles (Standard and up)7 |
| Automation | AI drafts and suggestions with Auto per kind of change; every action in Activity with Undo. No workflow builder | Blueprints: drag-and-drop automation builder; workflows and multi-level escalations8 |
| MCP | One MCP server for support and the rest of the business | Zoho MCP connects LLMs such as GPT or Claude to Zoho's APIs and actions; its page lists Zoho Desk among apps and gives a support example prompt that searches open tickets and sends a reply9 |
Prices are in US dollars a month, before tax. Zoho Desk's prices change; the numbers link to where we read them.
Which should you choose, Mojobase or Zoho Desk?
Choose Zoho Desk if
- You support customers by phone, WhatsApp, Instagram, Facebook Messenger and other messaging apps.
- You need departments, round-robin or skill-based assignment, blueprints and a multilingual help center.
- You want a free help desk for three users, or the lowest per-user price.
- You already use Zoho's other apps.
Choose Mojobase if
- Support is one job among several for the same few people, who also sell, invoice and plan.
- You want the customer's emails, meetings, tasks and invoices beside every conversation. Mojobase is built for 1 to 25 people, and it works well for teams up to 100.
- You want one AI across support, your own inbox and your tasks, rather than a help desk's AI alone.
What's the real difference between Mojobase and Zoho Desk?
Zoho Desk is a dedicated help desk with a long feature list by edition. Express covers email, social and web-form ticketing with AI Agents; Standard adds live chat, instant messaging such as WhatsApp and Instagram, a knowledge base, community forum and Answer bot; Professional adds telephony, Zia, blueprints, departments and a help center in more than 40 languages; Enterprise adds skill-based assignment, multi-level IVR and multiple brands.
Mojobase's support is one part of a workspace for the business. Your support addresses and a website chat box feed one Inbox in Customers, each conversation with one assignee and a state, and beside it the customer's other emails, meetings, tasks and invoices. Whoever answers support sees the whole relationship, and the AI drafts with it.
How does the AI compare?
Zoho Desk leans on bring-your-own-key AI. AI Agents run on your own LLM key or Zoho's, with up to 30M free tokens a month on Express; generative AI for sentiment analysis, ticket summaries and smart replies uses your OpenAI or DeepSeek key; Zia's generative, predictive and analytical features come with Professional.
Mojobase includes its AI by default, up to a monthly allowance shared by the company, and lets a company switch to its own key from Anthropic, OpenAI or OpenRouter with a spending limit. In support it answers only from your published Handbook, drafts for a person unless a topic is set to Auto, and hands over when unsure. Every reply is in Activity.
Which one costs less for a team of five?
Zoho Desk costs less. Free covers three users; Express is $7 a user a month billed annually, $35 for five; Standard is $14 a user, $70 for five; Professional is $23. Mojobase for five is $139 a month, or $105 for the first 10 companies, for life, with email, calendar, chat, documents, tasks, a CRM and Stripe invoice tracking included.
Where is Zoho Desk the better choice?
Zoho Desk is the better choice for a support team that needs channels and process. Phone and IVR, WhatsApp, Instagram, Facebook Messenger, Telegram and other messaging apps, blueprints, departments, skill-based assignment, a community forum, a multilingual help center and 360 or more integrations go well beyond Mojobase, which has no phone or SMS channel. Choose Mojobase when the few people answering support also run the rest of the business.
Questions people ask
How much does Zoho Desk cost?
Zoho Desk's Free edition covers three users with email ticketing. Express is $7 a user a month billed annually, or $9 monthly; Standard is $14 a user, or $20; Professional, with telephony and Zia, is $23 a user, or $35; Enterprise is $40 a user, or $50. Mojobase is $39 for the first person and $25 for each after.
How does Zoho Desk's AI work?
Zoho Desk's AI Agents run on your own LLM key or Zoho's, with up to 30M free tokens a month on Express. Generative AI for sentiment, summaries and smart replies uses your OpenAI or DeepSeek key. Zia adds predictive and analytical AI from Professional, and an Answer bot replies from knowledge base articles from Standard.
Does Mojobase have phone support like Zoho Desk?
No. Mojobase has no telephony, IVR, SMS, social or instant messaging channels. Support arrives by email from your support addresses and through a chat box on your website. Zoho Desk adds telephony from its Professional plan.
Which is cheaper for five people?
Zoho Desk: Express is $35 a month for five users billed annually, and Standard $70. Mojobase is $139 a month for five people, which also covers email, team chat, calendar, documents, tasks, a CRM and Stripe invoice tracking.
Can I use my own AI key in both?
Yes. Zoho Desk lets you connect an OpenAI or DeepSeek key for generative AI, or your own LLM key for AI Agents. Mojobase runs on its included AI by default, or on your company's own key from Anthropic, OpenAI or OpenRouter, with a monthly spending limit you set.
Sources
- Zoho Desk: What it is. zoho.com/desk/pricing.html, checked 7 Nov 2026.
- Zoho Desk: Free plan. zoho.com/desk/pricing.html, checked 7 Nov 2026.
- Zoho Desk: Express. zoho.com/desk/pricing.html, checked 7 Nov 2026.
- Zoho Desk: Feature. zoho.com/desk/pricing.html, checked 7 Nov 2026.
- Zoho Desk: Professional includes. zoho.com/desk/pricing.html, checked 7 Nov 2026.
- Zoho Desk: AI. zoho.com/desk/pricing.html, checked 7 Nov 2026.
- Zoho Desk: AI. zoho.com/desk/pricing.html, checked 7 Nov 2026.
- Zoho Desk: Feature. zoho.com/desk/pricing.html, checked 7 Nov 2026.
- Zoho Desk: Agents and MCP. zoho.com/mcp/, checked 7 Nov 2026.
- Zoho Desk: Standard. zoho.com/desk/pricing.html, checked 7 Nov 2026.
- Zoho Desk: Professional. zoho.com/desk/pricing.html, checked 7 Nov 2026.
- Zoho Desk: Enterprise. zoho.com/desk/pricing.html, checked 7 Nov 2026.