Refund policy
Ask within 7 days of your first payment for a full refund, as long as your company hasn't used up its AI allowance. Billing mistakes are always put right.
Updated 8 November 2026. This policy covers payments for Mojobase subscriptions. Our Terms of service explain charges and ending access.
Can I get my money back in the first week?
Yes. Ask within 7 days of your company’s first payment and we’ll refund it in full, including anyone you added in those 7 days. This covers your company’s first subscription, unless the company has used up its AI allowance. You’ll know if it has: Mojobase’s AI pauses and says so.
What if you charged me by mistake?
We put it right, whenever it happened. That covers being charged twice, for the wrong number of people, or after you cancelled.
What isn’t refunded?
Renewals and anything charged after your first 7 days aren’t refunded. Nor is a business that has already had a refund, or a company we’ve closed for breaking our terms, such as by sending spam. You can cancel whenever you like in Settings → Billing and keep using Mojobase until the end of the period you’ve paid for.
How do I ask for a refund?
Email [email protected] from the address you sign in with as an owner of the company. Include the company’s name and the invoice number. The money goes back to the card you paid with.
What happens after a refund?
Your subscription ends straight away and your company becomes read-only. Your team can still sign in, read and export everything for 90 days. Email we host on your domain keeps arriving for at least 30 days so you can move it. Email Settings shows the date those mailboxes are deleted, and we email you before then.
Does this change my legal rights?
No. This policy adds to any refund rights the law gives you and never reduces them.