Comparison
Mojobase vs Help Scout
Help Scout is a support platform built on a shared inbox that feels like email, with live chat, SMS, a knowledge base and AI drafts, free for up to five users and $25 a user a month billed annually on Standard. Mojobase puts a similar support inbox inside the whole business: email, calendar, customers, invoices and tasks, with AI included.
Updated . Every Help Scout fact is linked to Help Scout's own site, with the date we checked it
How do Mojobase and Help Scout compare, side by side?
Help Scout: Customer support platform built on a shared inbox: email, live chat, SMS and social channels, knowledge base (Docs), with AI drafts and an AI chatbot (Envoy). Mojobase: email, team chat, calendar, documents, tasks, customers, numbers and the Handbook in one place, with AI that works across all of it.
| What matters | Mojobase | Help Scout |
|---|---|---|
| What it is | A support Inbox in Customers, inside one place with Email, Team chat, Calendar, Tasks, Documents, Numbers and the Handbook | Customer support platform built on a shared inbox: email, live chat, SMS and social channels, knowledge base (Docs), with AI drafts and an AI chatbot (Envoy).1 |
| Free plan | None. From $29 a month for the first person at the founding price | Yes: Free plan with up to 5 users, 1 inbox, 1 Docs site, 100 contacts per month, 10 saved replies, 10 tags.2 |
| Paid price | $39 a month for the first person, $25 for each after, every app included | $25 per user per month, billed annually (page default toggle 'Annual', 16% off vs monthly); $30 billed monthly3 |
| Channels | Email from your support addresses and Messenger chat on your website. No SMS, WhatsApp or social | Channels: email, live chat, SMS (via integration on lower plans), Messenger, Instagram, WhatsApp4 |
| AI drafts | On every plan, drafted from your Handbook and the customer's mail, meetings, tasks and invoices | AI Drafts: drafts replies from past conversations and help content; unlimited on Plus and Pro5 |
| AI answering customers | Answers alone only on topics set to Auto, from published Handbook pages; part of the AI allowance in the price | Envoy chatbot answers customers from your knowledge base content and custom sources; $0.75 per resolution; Help Scout states a 73% average resolution rate6 |
| Knowledge base | Any Handbook collection can be published as a help center, with its own address | Docs: knowledge base sites (1 on Free, multiple from Standard)7 |
| Agents and MCP | Read and act: agents draft, file and update as the person who connected them, with Undo in Activity | Help Scout MCP: read-only official access to conversations, customer details, mailbox data and Docs content for Claude, ChatGPT, Cursor and custom AI tools; on Standard, Plus and Pro; report tools need Plus or Pro; each user connects with their own credentials8 |
Prices are in US dollars a month, before tax. Help Scout's prices change; the numbers link to where we read them.
Which should you choose, Mojobase or Help Scout?
Choose Help Scout if
- You want a free shared inbox for up to five people and one help center.
- You answer customers on live chat, SMS, WhatsApp, Instagram or Messenger as well as email.
- You need SLA policies, round robin routing, or Salesforce, Jira and HubSpot integrations.
Choose Mojobase if
- The people answering support are also selling, invoicing and running projects, and want one place for all of it.
- You want the AI that drafts a support answer to know the customer's unpaid invoice and last meeting. Mojobase is built for 1 to 25 people, and it works well for teams up to 100.
- You'd rather pay one price per person for every app than per user for support alone.
What's the real difference between Mojobase and Help Scout?
Help Scout and Mojobase agree that support should feel like email rather than a ticketing system. Help Scout builds a complete support platform on that idea: multiple inboxes, tags, saved replies, snooze, customer profiles, live chat, SMS, social channels, knowledge base sites, workflows and SLA policies.
Mojobase builds the support inbox into the rest of the business instead. Your support addresses feed an Inbox in Customers; each conversation is open, waiting or closed, with one assignee; and beside it sit the customer's other emails, past and next meetings, open tasks and invoices. The AI drafting the answer reads the same things, plus your Handbook.
How do the AI features compare?
Help Scout's AI Drafts write replies from past conversations and help content, unlimited on Plus and Pro, and AI Summarize turns a long thread into bullet points. Envoy, its chatbot, answers customers from your knowledge base at $0.75 per resolution, and Help Scout states a 73% average resolution rate.
Mojobase drafts every support answer from your published Handbook pages and the customer's whole history, and replies on its own only for the topics you set to Auto, such as opening hours or how returns work. When it isn't sure, it hands the conversation to a person. Beyond support, the same AI sorts the rest of your email, suggests tasks from it and prepares you for meetings, so it already knows the customer by the time they write to support.
Which one costs less for a team of five?
Help Scout costs less if support is all you need. Its Free plan covers five users with one inbox; Standard is $25 a user a month billed annually, or $125 for five, with live chat, SMS and two inboxes; Plus is $45 a user, with unlimited AI Drafts and round robin routing. Extra inboxes are $10 a month each billed annually. Mojobase for five is $139 a month, or $105 for the first 10 companies, for life.
What changes the sum is what else you'd buy. Mojobase's price also covers business email, team chat, calendar, documents, tasks and a CRM, which a Help Scout team may otherwise buy separately. Stripe invoice tracking adds the amounts owed to that context, while invoices are created and paid in Stripe.
Where is Help Scout the better choice?
Help Scout is the better choice for a team whose main job is support, or whose customers write on many channels. Live chat, SMS, WhatsApp, Instagram and Messenger in one inbox, SLA policies, workflows, round robin routing and light users who collaborate without a full seat are all things Mojobase doesn't match. Its free plan is also a real start for a tiny team. Mojobase is the better choice when support is a few conversations a day among everything else the same people do.
Questions people ask
Is Mojobase like Help Scout?
In support, quite alike: both start from a shared inbox that feels like email, with AI drafts and a public help center. The difference is around it. Mojobase also holds your other email, calendar, customers, tasks, documents and invoices, so one AI drafts from all of it. Help Scout supports more channels.
Is Help Scout free?
Help Scout has a Free plan for up to five users, with one inbox, one Docs site, 100 contacts a month, 10 saved replies and 10 tags. Paid plans are Standard at $25 a user a month billed annually, Plus at $45 and Pro at $75 with at least ten users.
How does Help Scout charge for AI?
AI Drafts are unlimited on Plus and Pro, and the AI Inbox assistant comes with Standard. Envoy, the chatbot that answers customers from your knowledge base, costs $0.75 per resolution, paid monthly, after three free months. Mojobase includes its AI in the per-person price, up to a monthly allowance.
Which is cheaper for five people?
Help Scout, for support alone: Free costs nothing for five users, and Standard is $125 a month for five billed annually. Mojobase is $139 a month for five people, which also covers email, team chat, calendar, CRM, tasks, documents and Stripe invoice tracking.
Can AI agents work in both?
Yes, differently. Help Scout's MCP gives Claude, ChatGPT and other tools read-only access to conversations, customers, mailboxes and Docs. Mojobase's MCP server can also act: draft replies, add tasks and update customers, as the person who connected it, with every change in Activity and Undo.
Sources
- Help Scout: What it is. helpscout.com/pricing/, checked 7 Nov 2026.
- Help Scout: Free plan. helpscout.com/pricing/, checked 7 Nov 2026.
- Help Scout: Standard. helpscout.com/pricing/, checked 7 Nov 2026.
- Help Scout: Feature. helpscout.com/pricing/, checked 7 Nov 2026.
- Help Scout: AI. helpscout.com/pricing/, checked 7 Nov 2026.
- Help Scout: AI. helpscout.com/pricing/, checked 7 Nov 2026.
- Help Scout: Feature. helpscout.com/pricing/, checked 7 Nov 2026.
- Help Scout: Agents and MCP. docs.helpscout.com/article/1779-connect-your-ai-agent-with-help-scout-to-search-conversations-and-pull-reports, checked 7 Nov 2026.
- Help Scout: Plus. helpscout.com/pricing/, checked 7 Nov 2026.
- Help Scout: Pro. helpscout.com/pricing/, checked 7 Nov 2026.
- Help Scout: Additional inboxes. helpscout.com/pricing/, checked 7 Nov 2026.