Comparison
Mojobase vs Gorgias
Gorgias is a help desk and AI Agent for Shopify and ecommerce brands, priced by tickets a month rather than by agent, from $10 for 50 tickets, and its AI can run returns and order tracking. Mojobase runs the whole store business: support, email, suppliers, tasks and Numbers from Shopify, Amazon and ads, read-only, with no order actions.
Updated . Every Gorgias fact is linked to Gorgias's own site, with the date we checked it
How do Mojobase and Gorgias compare, side by side?
Gorgias: Helpdesk and AI Agent for ecommerce and Shopify stores: one inbox for email, chat, voice, SMS and social, with AI that answers customers and runs actions such as returns and order tracking. Mojobase: email, team chat, calendar, documents, tasks, customers, numbers and the Handbook in one place, with AI that works across all of it.
| What matters | Mojobase | Gorgias |
|---|---|---|
| What it is | One place for the business: support Inbox, Email, Team chat, Calendar, Tasks, Documents, Numbers and the Handbook | Helpdesk and AI Agent for ecommerce and Shopify stores: one inbox for email, chat, voice, SMS and social, with AI that answers customers and runs actions such as returns and order tracking.1 |
| How it's priced | Per person, any number of conversations: $39 a month for the first, $25 for each after | Pricing is by tickets per month, never per agent; helpdesk scales from 50 to 5,000 tickets a month2 |
| Smallest plan | $39 a month for one person, or $29 for the first 10 companies, for life | $10 per month, flat (not per agent), billed monthly only3 |
| A growing store | $89 a month for three people, whatever the ticket count | $50 per month, flat (not per agent), billed annually ($600 a year); $60 billed monthly4 |
| AI that answers shoppers | Drafts from your Handbook and the customer's history; answers alone only on topics set to Auto | AI Agent pre-trained on 18+ verticals, answers support questions, converts shoppers with personalized chat and automates actions like returns and order tracking5 |
| Order actions | None. Mojobase can't refund, cancel or edit a Shopify order; it reads Shopify read-only | AI Agent actions (cancel, discount, apply) and brand voice and guardrails are not on Starter per the comparison table6 |
| Store and ad numbers | Numbers: sales, orders and average order from Shopify and Amazon; spend from Meta, Google and Amazon Ads; return on ad spend | Revenue attribution analytics on Pro and above7 |
| Channels | Email and Messenger chat on your site. No voice, SMS or social | Email, chat, social and help center on every plan; Shopify / Shopify Plus on every plan8 |
| Ecommerce platforms | Shopify and Amazon | Ecommerce platforms: Shopify, BigCommerce, Magento, WooCommerce, PrestaShop9 |
Prices are in US dollars a month, before tax. Gorgias's prices change; the numbers link to where we read them.
Which should you choose, Mojobase or Gorgias?
Choose Gorgias if
- You want an AI agent that cancels orders, processes returns and tracks orders in Shopify for the shopper.
- You answer shoppers on social, voice and SMS as well as email and chat.
- Many people help with support: Gorgias prices by tickets, with up to 500 user seats from Basic.
- You sell on BigCommerce, Magento, WooCommerce or PrestaShop.
Choose Mojobase if
- You run the store with a few people, and support is one job beside suppliers, ads and stock emails.
- You want this morning's Shopify and Amazon sales and yesterday's ad spend beside the support inbox. Mojobase is built for 1 to 25 people, and it works well for teams up to 100.
- You'd like one AI that drafts the supplier email, the support answer and the late-payment reminder.
What's the real difference between Mojobase and Gorgias?
Gorgias is the help desk built for online stores. It sits on Shopify, so order details are beside every ticket, and its AI Agent, pre-trained on 18 or more verticals, answers shoppers, helps convert them with personalised chat and runs actions such as returns and order tracking. Gorgias says it powers customer conversations for 40% of Shopify brands.
Mojobase is built for the person running the store, not just the support queue. Support conversations are one Inbox; the same place holds the email with suppliers and the 3PL, the team's chat, the calendar, the tasks and the store's numbers. Each morning Numbers shows total sales across Shopify and Amazon, ad spend across Meta, Google and Amazon Ads, and return on ad spend, and the AI can explain what changed.
What can each AI do for a store?
Gorgias's AI Agent acts in the store. On plans above Starter it can cancel orders, apply discounts and follow your brand voice and guardrails, and it handles returns and order tracking for the shopper. That's its strength, and Mojobase doesn't match it.
Mojobase's AI works across the business but never changes an order. It drafts support answers from your Handbook's shipping and returns pages and the customer's past emails, and answers alone only on topics you've set to Auto. Outside support, it drafts the reorder email to a supplier, turns a delayed-shipment email into a task, and tells you that yesterday's Meta spend rose while sales didn't. Refunds and order edits stay in Shopify, done by a person.
Which one costs less?
Gorgias prices by tickets, never per agent. Starter is $10 a month for 50 tickets, billed monthly only, with 3 user seats; Basic is $50 a month billed annually, or $60 monthly, for 300 tickets and up to 500 user seats; Pro is $300 a month billed annually for 2,000 tickets. Extra tickets cost $0.40 on Starter and Basic, and the AI Agent costs more on top.
Mojobase is per person, with no ticket count: $39 a month for one person, $89 for three, $139 for five. For a store with a few people and a busy inbox, Gorgias can cost less for support. Mojobase replaces more than the help desk: it also covers email, chat, tasks, documents and the daily sales and ad numbers.
Where is Gorgias the better choice?
Gorgias is the better choice when support is mostly about orders. Its AI Agent's actions, revenue attribution on Pro, voice and SMS add-ons, social channels and an app store of 100 or more ecommerce tools, including Loop Returns, Yotpo and Recharge, make it the deeper store help desk. It also supports BigCommerce, Magento, WooCommerce and PrestaShop, where Mojobase reads only Shopify and Amazon.
Some stores use both: Gorgias for the support queue and its order actions, Mojobase for the rest of the business and its numbers. Gorgias's MCP and Mojobase's MCP server can both be connected to the same assistant.
Questions people ask
Can Mojobase process Shopify refunds like Gorgias?
No. Mojobase has no order actions: it can't refund, cancel, discount or edit a Shopify order, and it reads Shopify read-only. Gorgias's AI Agent can run actions such as returns and order tracking. If your support is mostly order changes, Gorgias fits better.
How much does Gorgias cost?
Gorgias prices by tickets a month, never per agent. Starter is $10 a month for 50 tickets, billed monthly only; Basic is $50 a month billed annually, or $60 monthly, for 300 tickets; Pro is $300 billed annually for 2,000. Extra tickets cost $0.36 to $0.40, and the AI Agent is extra.
How does Gorgias charge for its AI Agent?
By automated interaction. Each plan includes some: 30 on Starter and Basic, 190 on Pro and 530 on Advanced, with extra interactions at $1.50 each. Helpdesk and AI Agent bundles are listed, such as $40 a month on Starter. Mojobase's AI is included in the per-person price, up to a monthly allowance.
What does Mojobase read from Shopify?
Numbers reads your store's sales, orders and average order, read-only, alongside Amazon sales and Meta, Google and Amazon Ads spend. The AI uses them in briefings and answers, such as which channel sold more yesterday. It never writes back to Shopify.
Which is cheaper for a small store?
Gorgias, for support alone: Basic is $50 a month billed annually for 300 tickets, however many people answer. Mojobase is $89 a month for three people, but it also covers email, team chat, calendar, tasks, documents, Stripe invoice tracking and your store's numbers.
Sources
- Gorgias: What it is. gorgias.com/pricing, checked 7 Nov 2026.
- Gorgias: Feature. gorgias.com/pricing, checked 7 Nov 2026.
- Gorgias: Starter (helpdesk only). gorgias.com/pricing, checked 7 Nov 2026.
- Gorgias: Basic (helpdesk only). gorgias.com/pricing, checked 7 Nov 2026.
- Gorgias: AI. gorgias.com/pricing, checked 7 Nov 2026.
- Gorgias: AI. gorgias.com/pricing, checked 7 Nov 2026.
- Gorgias: Feature. gorgias.com/pricing, checked 7 Nov 2026.
- Gorgias: Feature. gorgias.com/pricing, checked 7 Nov 2026.
- Gorgias: Integrations. gorgias.com/pricing, checked 7 Nov 2026.
- Gorgias: Pro (helpdesk only). gorgias.com/pricing, checked 7 Nov 2026.
- Gorgias: Starter (helpdesk only) includes. gorgias.com/pricing, checked 7 Nov 2026.
- Gorgias: Basic (helpdesk only) includes. gorgias.com/pricing, checked 7 Nov 2026.
- Gorgias: Pro (helpdesk only) includes. gorgias.com/pricing, checked 7 Nov 2026.
- Gorgias: AI Agent is available on every plan. gorgias.com/pricing, checked 7 Nov 2026.