Comparison
Mojobase vs Freshdesk
Freshdesk is a classic help desk from Freshworks: ticketing, a shared inbox, a customer portal and a knowledge base, from $19 an agent a month billed annually, with the Freddy AI Agent's first 500 sessions included once. Mojobase is a support inbox inside the whole small business, with AI drafts from your Handbook. It has no phone or SMS channel.
Updated . Every Freshdesk fact is linked to Freshdesk's own site, with the date we checked it
How do Mojobase and Freshdesk compare, side by side?
Freshdesk: Customer support helpdesk from Freshworks: ticketing, shared inbox, customer portal and knowledge base, with the Freddy AI Agent built in. Mojobase: email, team chat, calendar, documents, tasks, customers, numbers and the Handbook in one place, with AI that works across all of it.
| What matters | Mojobase | Freshdesk |
|---|---|---|
| What it is | Customers' support Inbox, next to Email, Team chat, Calendar, Tasks, Documents, Numbers and the Handbook | Customer support helpdesk from Freshworks: ticketing, shared inbox, customer portal and knowledge base, with the Freddy AI Agent built in.1 |
| Entry price | $39 a month for the first person, $25 for each after; everyone gets every app | $19 per agent per month, billed annually (20% off annual); $23 billed monthly2 |
| AI agent answering customers | Answers only from published Handbook pages, alone only on topics set to Auto; uses the company's AI allowance | Freddy AI Agent: 500 free sessions on Growth, Pro and Enterprise, once per account; then $49 per 100 sessions. A session is one unique interaction between an end user and an AI agent; an email session is a 72-hour window from the customer's first email3 |
| AI help for the team | Included for everyone: drafts, summaries and the customer's history, with no per-agent add-on | $29 per agent per month (annual); $35 billed monthly; can be bought for any number of agents; no day passes for Copilot4 |
| Help center | Publish a Handbook collection as a public help center | Customer portal and knowledge base on every plan5 |
| Internal notes and tasks | Tasks app with projects, assignees and reminders; a support question can become a task linked to it | Threads and tasks: internal conversations and tasks linked to a ticket, on every plan6 |
| Routing and SLAs | One assignee per conversation; open, waiting or closed. No SLA policies or routing rules | Multilingual helpdesk; Custom dashboards and reporting; Intelligent routing; Multiple SLA policies; External collaborators (5,000 included); Freddy AI Copilot available as add-on7 |
| Agents and MCP | One MCP server for the whole business, free; agents act as a person, with Undo | Freshdesk MCP works both ways: 'Inbound MCP' gives compatible AI tools access to Freshdesk tickets, conversations and customer information; 'Outbound MCP' lets Freshdesk workflows reach external systems; usage billed as MCP actions at $15 per 1,0008 |
Prices are in US dollars a month, before tax. Freshdesk's prices change; the numbers link to where we read them.
Which should you choose, Mojobase or Freshdesk?
Choose Freshdesk if
- You want a full ticketing system with SLA policies, intelligent routing and custom dashboards.
- You support customers in several languages, or need skill-based routing and a sandbox.
- You want a familiar per-agent help desk at a lower price than Zendesk's suites.
Choose Mojobase if
- Support is one of several jobs for the same few people, who also do sales, invoices and the week's planning.
- You want AI included for everyone rather than Copilot at $29 an agent and Freddy sessions in packs. Mojobase is built for 1 to 25 people, and it works well for teams up to 100.
- You want the customer's emails, meetings, tasks and unpaid invoices beside every conversation.
What's the real difference between Mojobase and Freshdesk?
Freshdesk is a help desk first. Every plan has ticketing, a shared inbox, a customer portal, a knowledge base and threads and tasks linked to tickets, and the higher plans add multilingual support, intelligent and skill-based routing, SLA policies and custom dashboards. It's one product in the Freshworks family, built for teams whose job is support.
Mojobase is a business system in which support is one part. Your support addresses feed an Inbox in Customers, and every conversation sits beside the customer's other emails, their meetings, the tasks promised to them and their existing Stripe invoices, read without changing them. For a team of a few people who also sell and deliver, that context matters more than routing rules, because there's no one to route to.
How do Freddy AI and Mojobase's AI compare?
Freddy AI comes in parts. The AI Agent answers customers, with 500 sessions included once per account and then $49 per 100 sessions. Copilot, which summarises tickets, suggests replies, adjusts tone and translates, is an add-on at $29 an agent a month billed annually. Freddy AI Insights is included on Enterprise.
Mojobase's AI is one AI across the business, included in the per-person price up to a monthly allowance. In support it drafts every answer from your published Handbook pages and the customer's history, replies on its own only for topics a person has set to Auto, and hands the conversation over when it isn't sure. The same AI sorts your other email, suggests tasks and drafts reminders to late payers, so nothing about support is a separate purchase.
Which one costs less for a team of five?
Freshdesk costs less for support alone. Growth is $19 an agent a month billed annually, or $23 monthly, so $95 or $115 for five agents; Pro, with routing, SLA policies and custom dashboards, is $55 an agent billed annually; Enterprise is $89. Copilot and extra AI Agent sessions are on top. Mojobase for five people is $139 a month, or $105 for the first 10 companies, for life.
Freshdesk also sells day passes for occasional agents, from $2 on Growth, which suits teams where someone helps with support now and then. In Mojobase, everyone who's a person in the company can answer support at no extra cost.
Where is Freshdesk the better choice?
Freshdesk is the better choice for a support team that needs process. SLA policies, intelligent routing, skill-based routing, multilingual help desks, custom dashboards, audit logs and a sandbox are things Mojobase doesn't do. Freshdesk's MCP also works both ways: inbound for AI tools to read tickets, and outbound for Freshdesk workflows to reach other systems. Mojobase has no phone or SMS channel. If you're hiring support agents and measuring response times, choose Freshdesk; if you're the owner answering support between everything else, Mojobase fits better.
Questions people ask
Is Mojobase a Freshdesk alternative?
For a small team handling support by email and website chat, yes: one Inbox for your support addresses, AI drafts from your Handbook, a public help center and each customer's history. Mojobase has no phone or SMS channel, SLA policies or routing rules, which Freshdesk offers.
How much does Freddy AI cost?
Freddy AI Agent includes 500 sessions once per account on Growth, Pro and Enterprise, then $49 per 100 sessions; an email session is a 72-hour window from the customer's first email. Freddy AI Copilot, which suggests replies, is $29 an agent a month billed annually or $35 monthly.
Which is cheaper for five support agents?
Freshdesk Growth is $95 a month for five agents billed annually, or $115 monthly, for ticketing alone. Mojobase is $139 a month for five people, with email, CRM, tasks, documents and AI included. If you only need a help desk, Freshdesk costs less.
Does Freshdesk have a free plan?
Freshdesk's pricing page lists no free plan; it offers a 14-day trial with access to the Enterprise plan. Mojobase has no free plan either. The first 10 companies pay $29 for the first person and $19 for each after, for life.
Can I use my existing support email with Mojobase?
Yes. Connect the mailbox in Email Settings → Inboxes and set Who sees it to Everyone in the company. In Customers Settings → Support addresses, switch it to Support. Mail moves to Customers' Inbox and replies keep the same address. Several connected or hosted addresses can feed the Inbox.
Sources
- Freshdesk: What it is. freshworks.com/freshdesk/, checked 7 Nov 2026.
- Freshdesk: Growth. freshworks.com/freshdesk/pricing/, checked 7 Nov 2026.
- Freshdesk: AI. freshworks.com/freshdesk/pricing/, checked 7 Nov 2026.
- Freshdesk: Freddy AI Copilot. freshworks.com/freshdesk/pricing/, checked 7 Nov 2026.
- Freshdesk: Feature. freshworks.com/freshdesk/pricing/, checked 7 Nov 2026.
- Freshdesk: Feature. freshworks.com/freshdesk/pricing/, checked 7 Nov 2026.
- Freshdesk: Pro includes. freshworks.com/freshdesk/pricing/, checked 7 Nov 2026.
- Freshdesk: Agents and MCP. freshworks.com/freshdesk/omni/mcp/, checked 7 Nov 2026.
- Freshdesk: Pro. freshworks.com/freshdesk/pricing/, checked 7 Nov 2026.
- Freshdesk: Enterprise. freshworks.com/freshdesk/pricing/, checked 7 Nov 2026.
- Freshdesk: Day passes (occasional agent access). freshworks.com/freshdesk/pricing/, checked 7 Nov 2026.