# Mojobase vs Tidio Tidio is live chat and ticketing for websites and online stores, with the Lyro AI agent and no-code chat Flows, priced by billable conversations, free for 50 a month and from $24.17 a month billed annually. Mojobase puts website chat and a support inbox inside the whole business, with email, customers, tasks and invoices, and AI included. Updated 7 November 2026. Every Tidio fact is linked to Tidio's own site, with the date we checked it ## How do Mojobase and Tidio compare, side by side? Tidio: Customer service platform for websites and online stores: live chat, ticketing and email, with the Lyro AI agent and Flows (no-code chat automation). Mojobase: email, team chat, calendar, tasks, documents, the Handbook, customers and numbers in one place, with AI that works across all of it. | What matters | Mojobase | Tidio | | --- | --- | --- | | What it is | Customers' support Inbox and a website chat box (Messenger), beside Email, Calendar, Tasks, Documents, Numbers and the Handbook | Customer service platform for websites and online stores: live chat, ticketing and email, with the Lyro AI agent and Flows (no-code chat automation).[1] | | How it's priced | Per person, any number of conversations: $39 a month for the first, $25 for each after | Priced by 'billable conversations': any live chat, ticket, email or social conversation that includes a message from a human agent; Flows and Lyro replies are not counted as agent replies[2] | | Free plan | None | Yes: Free plan, $0/month: 50 billable conversations, 10 seats, 50 Lyro AI conversations (one-off, lifetime) and 100 Flows visitors reached.[3] | | Entry price | $39 a month for one person, or $29 for the first 10 companies, for life | $24.17 per month, flat (priced by billable conversations, not per agent), billed annually ('Annually (2 months free)' toggle); $29 billed monthly[4] | | AI agent | Answers website chat and email from your published Handbook, alone only on topics set to Auto; uses the company's AI allowance | starts at $32.50 per month billed annually, or $39 billed monthly, from 50 Lyro AI conversations per month (7-day free trial); also sold as a stand-alone product[5] | | Channels | Email from your support addresses and chat on your website. No WhatsApp, Instagram or Facebook Messenger | Channels: Messenger, Instagram, WhatsApp and email integrations[6] | | Proactive chat | None. No chat flows or visitor list | Flows: no-code proactive chat paths for lead generation and sales, priced by visitors reached[7] | | Store connections | Shopify and Amazon read-only in Numbers, for sales, orders and ad spend. No order actions | Shopify, WooCommerce, BigCommerce, Ecwid and WordPress integrations; Messenger, Instagram and WhatsApp channels; Zapier and Zendesk integrations[8] | Prices are in US dollars a month, before tax. Tidio's prices change; the numbers link to where we read them. ## Which should you choose, Mojobase or Tidio? ### Choose Tidio if - Your support is mostly live chat on a store, and you want an AI agent answering there with a stated resolution rate. - You want proactive chat Flows that greet visitors and capture leads. - You answer on WhatsApp, Instagram and Facebook Messenger as well as your site. - You want a free plan with ten seats for a small number of conversations. ### Choose Mojobase if - Website chat is one of many jobs for the same few people, who also handle suppliers, invoices and the week's plan. - You want the AI that answers a shopper to also know their past emails and your Handbook's policies. Mojobase is built for 1 to 25 people, and it works well for teams up to 100. - You'd like your sales and ad spend from Shopify, Amazon and the ad platforms in the same place as support. ## What's the real difference between Mojobase and Tidio? Tidio is built around the chat bubble on your website. Live chat and ticketing, a live list of visitors, Flows that start conversations and capture leads, and the Lyro AI agent that answers from your FAQ all aim at turning website visitors into answered customers and sales. It connects to Shopify, WooCommerce, BigCommerce, Ecwid and WordPress, and to Messenger, Instagram and WhatsApp. Mojobase starts from the whole business. Website chat and support email arrive in one Inbox in Customers, and beside each conversation sit the customer's past emails, meetings, tasks and invoices. The same place holds your own email, calendar, team chat and documents, and Numbers shows sales from Shopify and Amazon and spend from Meta, Google and Amazon Ads. The AI drafts answers from your Handbook knowing all of that. ## How do the AI agents compare? Lyro answers from a knowledge base or FAQ and hands off to people. It's an add-on priced by Lyro conversations, from 50 a month, with Lyro actions on top, and Premium offers a guaranteed 50% resolution rate with pay-per-resolution billing. Mojobase's support AI is deliberately cautious. It answers only from your published Handbook pages, replies on its own only for topics you set to Auto, and hands the conversation to a person when it isn't sure. Every reply is in Activity. It doesn't take actions in your store; it does draft the email to the supplier about the delayed stock that caused the question. ## Which one costs less? Tidio costs less for chat alone. Its Free plan covers 50 billable conversations a month and Starter is $24.17 a month billed annually for 100, with up to 10 seats; Growth starts at $49.17 for 250 or more. Lyro and Flows are add-ons, from $32.50 and $24.17 a month. Mojobase is $39 a month for one person and $89 for three, with no conversation count. Mojobase's price covers far more than chat: email on your domain, team chat, calendar, tasks, documents, a CRM, Stripe invoice tracking and your store's numbers. ## Where is Tidio the better choice? Tidio is the better choice for a store whose support lives in live chat. Proactive Flows, a live visitor list, WhatsApp, Instagram and Facebook Messenger channels, native Shopify actions and an AI agent sold with a resolution guarantee on Premium are things Mojobase doesn't do. Its free plan also lets a tiny store start at no cost. Mojobase is the better choice when chat is a small share of the work and the owner wants one place for support, suppliers, invoices and the numbers. ## Questions people ask ### Is Tidio free? Tidio has a Free plan with 50 billable conversations a month, 10 seats, 50 lifetime Lyro AI conversations and 100 Flows visitors. Paid plans start with Starter at $24.17 a month billed annually for 100 billable conversations, and Growth from $49.17 for 250 or more. ### How much does Lyro AI cost? Lyro is an add-on starting at $32.50 a month, with 50 Lyro conversations, also sold on its own, with the first 50 conversations free for life. Tidio states customers average a 75% resolution rate. Mojobase's AI is included in its per-person price, up to a monthly allowance. ### Does Mojobase have live chat for my website? Yes. Messenger puts a chat box on your website that lands in the same Inbox as your support email. The AI answers there only on topics you set to Auto, from your published Handbook pages, and hands everything else to a person. ### What's a billable conversation in Tidio? Any live chat, ticket, email or social conversation that includes a message from a human agent. Conversations answered only by Flows or Lyro don't count as agent replies. Mojobase doesn't count conversations: its price is per person. ### Can Mojobase act on Shopify orders like Tidio? No. Mojobase reads Shopify read-only, for sales, orders and average order in Numbers, and can't change an order. Tidio lists native Shopify actions and Lyro actions. If shoppers mostly ask to change orders, Tidio or Gorgias fits better. ## Related - [Support](https://mojobase.ai/support) - [Mojobase and Shopify](https://mojobase.ai/integrations/shopify) - [The best Tidio alternatives for a small business (2026)](https://mojobase.ai/alternatives/tidio) - [Answer customer support with AI, safely](https://mojobase.ai/use-cases/answer-support-with-ai) - [Customers](https://mojobase.ai/customers) - [Numbers](https://mojobase.ai/numbers) - [Mojobase vs Gorgias](https://mojobase.ai/compare/mojobase-vs-gorgias) - [Mojobase vs Intercom](https://mojobase.ai/compare/mojobase-vs-intercom) ## Sources 1. Tidio: What it is. [tidio.com/llms.txt](https://www.tidio.com/llms.txt), checked 7 Nov 2026. 2. Tidio: Feature. [tidio.com/pricing/](https://www.tidio.com/pricing/), checked 7 Nov 2026. 3. Tidio: Free plan. [tidio.com/pricing/](https://www.tidio.com/pricing/), checked 7 Nov 2026. 4. Tidio: Starter. [tidio.com/pricing/](https://www.tidio.com/pricing/), checked 7 Nov 2026. 5. Tidio: Lyro AI Agent add-on. [tidio.com/pricing/](https://www.tidio.com/pricing/), checked 7 Nov 2026. 6. Tidio: Feature. [tidio.com/pricing/](https://www.tidio.com/pricing/), checked 7 Nov 2026. 7. Tidio: Feature. [tidio.com/pricing/](https://www.tidio.com/pricing/), checked 7 Nov 2026. 8. Tidio: Integrations. [tidio.com/integrations/](https://www.tidio.com/integrations/), checked 7 Nov 2026. 9. Tidio: Growth. [tidio.com/pricing/](https://www.tidio.com/pricing/), checked 7 Nov 2026. --- Source: https://mojobase.ai/compare/mojobase-vs-tidio ยท Updated 7 November 2026