# Mojobase vs Hiver

Hiver is a customer service platform with a shared inbox and ticketing across email, chat, Slack, Teams and voice, with AI agents on every plan, sold standalone or running inside Gmail, from $25 a user a month billed annually. Mojobase puts shared email and a support inbox beside customers, tasks, calendar and invoices, with AI included.

Updated 7 November 2026. Every Hiver fact is linked to Hiver's own site, with the date we checked it

## How do Mojobase and Hiver compare, side by side?

Hiver: Customer service platform with shared inbox and ticketing across email, chat, Slack, Teams and voice, plus AI agents; also sold as 'Hiver in Gmail', which runs the helpdesk inside Gmail. Mojobase: email, team chat, calendar, tasks, documents, the Handbook, customers and numbers in one place, with AI that works across all of it.

| What matters | Mojobase | Hiver |
| --- | --- | --- |
| What it is | Email with shared mailboxes and a support Inbox in Customers, beside Team chat, Calendar, Tasks, Documents, Numbers and the Handbook | Customer service platform with shared inbox and ticketing across email, chat, Slack, Teams and voice, plus AI agents; also sold as 'Hiver in Gmail', which runs the helpdesk inside Gmail.[1] |
| Entry price | $39 a month for the first person, $25 for each after, every app included | $25 per user per month, billed annually (page 'Annual' toggle); $35 billed monthly[2] |
| AI agents | Drafts every answer from your Handbook; replies alone only on topics set to Auto. No refunds or order actions | AI agents are included on all plans: triage and resolve requests, look up orders, issue refunds, update records across systems; they pause for approval on actions marked sensitive.[3] |
| Working in Gmail | Connects Gmail and Google Calendar, or hosts email on your domain; you work in Mojobase, not inside Gmail | Hiver in Gmail plans show the same $25 / $55 / $85 per user per month (annual toggle) as Hiver Omni, without the Voice add-on or Slack channel[4] |
| Channels | Email and website chat. No Slack, Teams or voice channel | Unified ticketing for email, chat, Slack, Teams, voice and more in one workspace[5] |
| Voice | None | $30 per voice seat per month, 1,000 minutes included per voice seat, pooled across seats; extra usage $0.03 per minute[6] |
| SLAs and reporting | Conversations open, waiting or closed, with one assignee. No SLAs or CSAT surveys | SLAs, CSAT surveys and advanced analytics from Pro[7] |
| MCP | One MCP server for support, email, calendar, tasks, documents, customers, Numbers and the Handbook | Hiver MCP server (announced August 2026): compatible AI assistants such as Claude can find conversations, add internal notes, update tags, analyze volume, SLA, CSAT and sentiment, and save shared drafts in Hiver for the team to review and send[8] |

Prices are in US dollars a month, before tax. Hiver's prices change; the numbers link to where we read them.

## Which should you choose, Mojobase or Hiver?

### Choose Hiver if

- Your team wants to keep working inside Gmail, with the help desk added to it.
- You support customers across email, chat, Slack, Teams and voice, with SLAs and CSAT surveys.
- You want AI agents that look up orders, issue refunds and update records in other systems.

### Choose Mojobase if

- A few people share sales@ and support@ while also running the business, and want one place for all of it.
- You want the customer's emails, meetings, tasks and invoices beside every conversation. Mojobase is built for 1 to 25 people, and it works well for teams up to 100.
- You want shared email, team chat, calendar and documents included, not only a help desk.

## What's the real difference between Mojobase and Hiver?

Hiver is a customer service platform built on a shared inbox. Hiver Omni brings email, chat, Slack, Teams and voice into one workspace with ticketing, while Hiver in Gmail runs the same help desk inside Gmail, so a team can manage support without leaving it. AI agents, AI Copilot, Skills and an AI Knowledge Builder come on every plan.

Mojobase is a workspace for the whole business with shared email and support inside it. Shared mailboxes such as sales@ are seen by the people who need them, a support address feeds the Inbox in Customers, and every person you've written to becomes a customer with their meetings, tasks and invoices on one page. Team chat, calendar and documents are in the same place.

## How does the AI compare?

Hiver's AI agents triage and resolve requests, look up orders, issue refunds and update records across systems, pausing for approval on actions marked sensitive; Skills define procedures for repetitive issues, and AI QA and AI Insights come with Elite. Hiver's pricing explanation lists an additional $0.80 per successful AI resolution; handoffs to a person and assumed resolutions aren't charged.

Mojobase's support AI is narrower by design. It answers only from your published Handbook pages, drafts for a person unless a topic is set to Auto, and hands the conversation over when it isn't sure. It doesn't act in other systems. The same AI also sorts your own email, suggests tasks and drafts reminders to late payers, and every action is in Activity with Undo.

## Which one costs less for a team of five?

Hiver Growth is $25 per user per month billed annually or $35 per user billed monthly; Pro is $55 and Elite $85 per user per month billed annually. Seat purchases start at two, then five, then increments of five, so compare the block your team needs. These seat rates exclude AI resolution usage. Voice adds $30 per voice seat per month. Mojobase for five is $139 a month, or $105 for the first 10 companies, for life. Hiver in Gmail works on top of your Gmail; Mojobase can host the email itself.

## Where is Hiver the better choice?

Hiver is the better choice for support teams that want to stay in Gmail, or that work many channels. Help desk inside Gmail, Slack and Teams as channels, voice with recordings and AI call summaries, SLAs, CSAT surveys, skill-based routing, custom objects and more than 1,000 integrations go beyond Mojobase, which has email and website chat only. Choose Mojobase when the same few people answer support, sell and invoice, and want it all in one place.

## Questions people ask

### How much does Hiver cost?

Growth costs $25 per user per month billed annually or $35 billed monthly. Pro and Elite are $55 and $85 per user per month billed annually. Seat purchases start at two, then five, then increments of five. Successful AI resolutions add $0.80 each; handoffs and assumed resolutions are not charged. Voice adds $30 per voice seat per month.

### Does Mojobase work inside Gmail like Hiver?

No. Hiver in Gmail runs the help desk inside Gmail. Mojobase connects your Gmail and Google Calendar, or hosts your email itself, and you work in Mojobase, where email, support, customers and tasks are in one place.

### Which is cheaper for five people?

Hiver Growth is $25 per user per month billed annually or $35 billed monthly, before AI usage. Purchases start at two seats, then five, then increments of five. Mojobase is $139 a month for five people, including team chat, calendar, documents, tasks, CRM, Stripe invoice tracking and an AI allowance.

### Can Mojobase's AI issue refunds like Hiver's agents?

No. Mojobase's support AI answers from your published Handbook and drafts for a person; it doesn't issue refunds or change orders in other systems. Hiver says its AI agents can look up orders, issue refunds and update records, pausing for approval on sensitive actions.

### Do both work with Claude?

Yes. Hiver's MCP server, announced in August 2026, lets assistants such as Claude find conversations, add notes, update tags and save shared drafts for review. Mojobase's MCP server lets Claude, ChatGPT or your own agent work across the whole business, with every change in Activity.

## Related

- [Support](https://mojobase.ai/support)
- [Email](https://mojobase.ai/email)
- [Mojobase and Gmail](https://mojobase.ai/integrations/gmail)
- [Let AI sort your inbox every morning](https://mojobase.ai/use-cases/email-triage)
- [Mojobase for agencies](https://mojobase.ai/for/agencies)
- [Customers](https://mojobase.ai/customers)
- [Mojobase vs Front](https://mojobase.ai/compare/mojobase-vs-front)
- [Mojobase vs Help Scout](https://mojobase.ai/compare/mojobase-vs-help-scout)

## Sources

1. Hiver: What it is. [hiverhq.com/](https://hiverhq.com/), checked 7 Nov 2026.
2. Hiver: Growth. [hiverhq.com/pricing/hiver-omni](https://hiverhq.com/pricing/hiver-omni), checked 7 Nov 2026.
3. Hiver: AI. [hiverhq.com/pricing/hiver-omni](https://hiverhq.com/pricing/hiver-omni), checked 7 Nov 2026.
4. Hiver: Add-on. [hiverhq.com/pricing/hiver-in-gmail](https://hiverhq.com/pricing/hiver-in-gmail), checked 7 Nov 2026.
5. Hiver: Feature. [hiverhq.com/](https://hiverhq.com/), checked 7 Nov 2026.
6. Hiver: Voice add-on (Hiver Omni). [hiverhq.com/pricing/hiver-omni](https://hiverhq.com/pricing/hiver-omni), checked 7 Nov 2026.
7. Hiver: Feature. [hiverhq.com/pricing/hiver-omni](https://hiverhq.com/pricing/hiver-omni), checked 7 Nov 2026.
8. Hiver: Agents and MCP. [hiverhq.com/blog/hiver-mcp](https://hiverhq.com/blog/hiver-mcp), checked 7 Nov 2026.
9. Hiver: AI resolutions. [hiverhq.com/blog/live-chat-software-pricing](https://hiverhq.com/blog/live-chat-software-pricing), checked 7 Nov 2026.
10. Hiver: About the pricing. [hiverhq.com/pricing/hiver-omni](https://hiverhq.com/pricing/hiver-omni), checked 7 Nov 2026.
11. Hiver: Pro. [hiverhq.com/pricing/hiver-omni](https://hiverhq.com/pricing/hiver-omni), checked 7 Nov 2026.
12. Hiver: Elite. [hiverhq.com/pricing/hiver-omni](https://hiverhq.com/pricing/hiver-omni), checked 7 Nov 2026.

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Source: https://mojobase.ai/compare/mojobase-vs-hiver · Updated 7 November 2026