# The best Gorgias alternatives for a small business (2026)

The best Gorgias alternatives for a store are Re:amaze for a flat price with an order bot, Tidio for live chat priced by conversations, Zendesk for every channel at scale, Hiver for AI agents that look up orders and issue refunds, Intercom for the strongest AI agent, and Mojobase if support should sit beside your sales, ad spend and invoices.

Updated 7 November 2026. Prices and features checked on each company's own site

## Why do people look for alternatives to Gorgias?

- Every plan caps tickets a month, then charges $0.40 per extra ticket on Starter and Basic.
- The AI Agent is bundled at extra cost, $30 a month on Starter for 30 automated interactions, and its actions such as cancel and discount aren't on Starter.
- Voice and SMS are add-ons for any plan, priced by call and text volume.

## What are the best Gorgias alternatives?

| Tool | Best for |
| --- | --- |
| Re:amaze | A flat price for the whole team, with an order bot |
| Tidio | Live chat with Shopify actions, priced by conversations |
| Zendesk | Every channel and multi-step workflows as you grow |
| Hiver | AI agents that act on orders, with approval for sensitive steps |
| Intercom | The most developed AI agent for chat |
| Mojobase | Support beside your sales, ad spend and invoices |

### 1. Re:amaze: best for a flat price for the whole team, with an order bot

Re:amaze's Starter plan covers unlimited team members for one monthly price, up to 500 responded conversations, with live chat and chatbots including an Order Bot. Its AI summarizes conversations and writes FAQ content. It suits small stores where many people help with support part-time.

- **Starter:** $59 flat per month, unlimited team members, monthly only; annual subscriptions are unavailable for volume-based plans, per billing help[1]
- **Feature:** Live chat, chatbots (Welcome Bot, Order Bot, custom bots) and Cues proactive messages[2]
- **AI:** Re:amaze AI (beta): summarize conversations, write FAQ content and engagement messages, train the bot on common questions; powered by OpenAI's GPT models[3]

### 2. Tidio: best for live chat with Shopify actions, priced by conversations

Tidio is built for chat on a store, with native Shopify actions, and charges by billable conversations rather than agents; replies from its Lyro AI and Flows aren't counted as agent conversations. Growth adds macros and automatic chat assignment. It suits stores where most questions start in chat.

- **Growth:** $49.17 per month, starting price, flat, billed annually ('Annually (2 months free)' toggle); starts at 250 billable conversations; $59 billed monthly[4]
- **Feature:** Desktop and mobile apps; native Shopify actions[5]
- **Feature:** Priced by 'billable conversations': any live chat, ticket, email or social conversation that includes a message from a human agent; Flows and Lyro replies are not counted as agent replies[6]

### 3. Zendesk: best for every channel and multi-step workflows as you grow

Zendesk's Suite Team covers email, messaging, live chat and phone, with AI agents across messaging, email and voice billed per automated resolution. Action Builder runs multi-step workflows across Zendesk and other systems. It suits stores growing into a larger support team.

- **Suite Team:** $55 per agent per month, billed annually; $69 billed monthly[7]
- **AI:** AI agents (messaging, email, voice) are included in every Suite and Support plan; billed per automated resolution, meaning a request resolved with no escalation to a human. Included resolutions: 5 per agent per month (Support Team, Suite Team), 10 (Suite Professional); extra at $1.50 committed or $2.00 pay-as-you-go.[8]
- **Feature:** Action Builder: multi-step workflows across Zendesk and third-party systems, with action credits included per plan[9]

### 4. Hiver: best for aI agents that act on orders, with approval for sensitive steps

Hiver's AI agents, on every plan, triage requests, look up orders, issue refunds and update records, and pause for approval on actions you mark sensitive. One workspace handles email, chat, Slack, Teams and voice as an add-on. It suits stores that want AI to act, with a person in the loop.

- **AI:** AI agents are included on all plans: triage and resolve requests, look up orders, issue refunds, update records across systems; they pause for approval on actions marked sensitive.[10]
- **Feature:** Unified ticketing for email, chat, Slack, Teams, voice and more in one workspace[11]
- **Voice add-on (Hiver Omni):** $30 per voice seat per month, 1,000 minutes included per voice seat, pooled across seats; extra usage $0.03 per minute[12]

### 5. Intercom: best for the most developed AI agent for chat

Intercom's Messenger, shared inbox and help center come with Fin, its AI agent, billed per outcome. It connects to 450+ apps including Shopify and Stripe, shown inside the inbox. It suits stores that want the highest share of questions answered by AI and will pay per resolution.

- **Essential includes:** Messenger live chat; Shared inbox and ticketing system; Pre-built reports; Public help center; Basic automation; Fin AI Agent at $0.99 per outcome (usage-based, on top of seats)[13]
- **Fin AI Agent:** $0.99 per outcome on all plans; no charge if Fin cannot answer or the customer asks for a human; at most one charge per conversation. Fin used with another helpdesk: $0.99 per outcome, no seat cost, minimum monthly commitment applies (e.g. 50 outcomes)[14]
- **Integrations:** 450+ apps and integrations, including Salesforce, HubSpot, Shopify and Stripe, shown in the inbox[15]

### 6. Mojobase: best for support beside your sales, ad spend and invoices

Mojobase's support Inbox sits next to Numbers, which reads Shopify, Amazon and your ad accounts, so AI drafts can cite the order and its delivery. It reads Shopify only: no refunds or order edits from the inbox, and no phone or SMS. Every app comes in one price per person.

- **Price:** $39 a month for the first person and $25 for each after; the first 10 companies pay $29 and $19, for life
- **AI:** included, with your choice of model, or bring your own

## How should a store choose a Gorgias alternative?

Start with what you need support to do with orders. If you want AI that cancels, refunds or edits orders on its own, stay with Gorgias or look at Hiver and Tidio, which act on orders. If you mostly need to see the order while answering, almost any help desk with a Shopify connection will do, and the choice turns on price and channels.

Then compare pricing models against your seasons. Gorgias and Tidio charge by tickets or conversations, which suits a few people answering a lot of messages. Re:amaze Starter and Mojobase charge a flat or per-person price, which suits a store where busy months shouldn't mean a bigger bill.

## How do Gorgias alternatives compare for a store?

Prices are from each company's own pricing page.

| Help desk | Priced by | Entry price | Acts on orders | Voice and SMS |
| --- | --- | --- | --- | --- |
| Gorgias | Tickets a month | $10 a month for 50 tickets (Starter, monthly) | AI Agent handles returns and order tracking; actions not on Starter | Add-ons |
| Re:amaze | Flat (Starter) or per member | $59 a month, unlimited members (Starter) | Order Bot in chat | From Pro |
| Tidio | Conversations | $24.17 a month (Starter, yearly) | Native Shopify actions | Not listed on its plans |
| Zendesk | Agents | $55 an agent (Suite Team, yearly) | Action Builder workflows | Telephony from Suite Team |
| Hiver | Users | $25 a user (Growth, yearly) | AI agents look up orders and issue refunds | Voice add-on |
| Intercom | Seats, plus Fin per outcome | $19 a seat for new customers (Essential, yearly) | Fin workflows (procedures) | Usage-based |
| Mojobase | People | $39 a month for the first person, $25 each after | Reads Shopify orders; no refunds or edits | No |

Hiver Growth is $25 per user per month billed annually; seats start at two, then five, then increments of five. Successful AI resolutions add $0.80 each, separate from seats; handoffs and assumed resolutions are not charged.

Mojobase's price also covers email, calendar, team chat, tasks, documents, Numbers and the Handbook. For five people it's $139 a month.

## What does Mojobase do differently from Gorgias?

Gorgias is a help desk for stores; Mojobase is the store's office, with support in it. Numbers reads Shopify, Amazon and your Meta, Google and Amazon ad accounts, so the same place that answers "where's my order?" also tells you yesterday's sales, what you spent on ads and what changed. Customers holds each buyer you've written to, with their conversations, and drafts can pull their order from Numbers.

When a customer writes in, the AI drafts from your published Handbook, such as your returns and shipping policies, and the order details from Shopify. It answers on its own only for topics you set to Auto, such as order status, and hands refunds and anything it's unsure about to a person, with every reply in Activity.

What it doesn't do: refunds, cancellations or order edits in Shopify, phone or SMS support, social inboxes, revenue attribution or per-ticket analytics. It's built for 1 to 25 people, and it works well for teams up to 100.

## What do you lose by leaving Gorgias?

You lose the help desk most built around ecommerce. Gorgias shows order details beside every ticket, connects Shopify, BigCommerce, Magento, WooCommerce and PrestaShop, and its AI Agent, trained on 18+ verticals, answers support questions, converts shoppers with personalized chat and handles returns and order tracking. Pro adds revenue attribution, and Gorgias MCP lets Claude or ChatGPT analyze your tickets.

If your support team spends its day editing and refunding orders, Gorgias is hard to replace. If it mostly answers questions, you have cheaper and broader options.

## How do you move from Gorgias?

Keep your support address and point it at the new tool, rebuild your macros for the ten most common questions, and move your help center articles before switching the chat widget. Test the Shopify connection on a few real orders before going live.

In Mojobase, connect the support mailbox and switch it to Support, connect Shopify in Numbers, and publish your shipping and returns policies as a Handbook collection, so the first AI drafts already cite them.

## Questions people ask

### What is the best Gorgias alternative for a Shopify store?

Tidio, for live chat with native Shopify actions priced by conversations. Re:amaze, for a flat price with an Order Bot and unlimited inboxes. Hiver, if you want AI agents that look up orders and issue refunds with approval. Gorgias itself remains the most ecommerce-specific help desk.

### Which Gorgias alternative is cheapest?

Tidio has a free plan with 50 conversations a month and ten seats. Its Starter plan is $24.17 a month billed yearly. Re:amaze Starter is $59 a month for unlimited team members. Gorgias Starter is $10 a month for 50 tickets, billed monthly only.

### Can Mojobase refund or edit Shopify orders?

No. Mojobase reads Shopify, so the support AI and Numbers can see orders, sales and deliveries, but it doesn't issue refunds, cancel or edit orders in Shopify. A person does that in Shopify. If you want AI to act on orders, look at Gorgias, Hiver or Tidio.

### Does Mojobase charge per ticket like Gorgias?

No. Mojobase is priced per person, with support, email, the CRM, Numbers and every other app included, plus a monthly AI allowance for the company. Busy months don't add per-ticket charges, though heavy AI use can use up the allowance.

### Can I use AI agents like Claude with my help desk?

Yes, with several. Gorgias MCP lets Claude or ChatGPT read and analyze tickets, and Intercom hosts an MCP server for conversations and contacts. Mojobase's one MCP server gives your agent the support Inbox together with email, calendar, tasks and the Handbook.

## Related

- [Support](https://mojobase.ai/support)
- [Mojobase vs Gorgias](https://mojobase.ai/compare/mojobase-vs-gorgias)
- [Gorgias vs Zendesk: which is right for a small business?](https://mojobase.ai/compare/gorgias-vs-zendesk)
- [The best Zendesk alternatives for a small business (2026)](https://mojobase.ai/alternatives/zendesk)
- [Mojobase and Shopify](https://mojobase.ai/integrations/shopify)
- [Shopify MCP server for Claude, ChatGPT and your own agents](https://mojobase.ai/mcp/shopify)
- [Answer customer support with AI, safely](https://mojobase.ai/use-cases/answer-support-with-ai)
- [Mojobase for ecommerce brands](https://mojobase.ai/for/ecommerce)

## Sources

1. Re:amaze: Starter. [reamaze.com/pricing](https://www.reamaze.com/pricing), checked 7 Nov 2026.
2. Re:amaze: Feature. [reamaze.com/pricing](https://www.reamaze.com/pricing), checked 7 Nov 2026.
3. Re:amaze: AI. [reamaze.com/products/ai](https://www.reamaze.com/products/ai), checked 7 Nov 2026.
4. Tidio: Growth. [tidio.com/pricing/](https://www.tidio.com/pricing/), checked 7 Nov 2026.
5. Tidio: Feature. [tidio.com/pricing/](https://www.tidio.com/pricing/), checked 7 Nov 2026.
6. Tidio: Feature. [tidio.com/pricing/](https://www.tidio.com/pricing/), checked 7 Nov 2026.
7. Zendesk: Suite Team. [zendesk.com/pricing/](https://www.zendesk.com/pricing/), checked 7 Nov 2026.
8. Zendesk: AI. [zendesk.com/pricing/](https://www.zendesk.com/pricing/), checked 7 Nov 2026.
9. Zendesk: Feature. [zendesk.com/pricing/](https://www.zendesk.com/pricing/), checked 7 Nov 2026.
10. Hiver: AI. [hiverhq.com/pricing/hiver-omni](https://hiverhq.com/pricing/hiver-omni), checked 7 Nov 2026.
11. Hiver: Feature. [hiverhq.com/](https://hiverhq.com/), checked 7 Nov 2026.
12. Hiver: Voice add-on (Hiver Omni). [hiverhq.com/pricing/hiver-omni](https://hiverhq.com/pricing/hiver-omni), checked 7 Nov 2026.
13. Intercom: Essential includes. [intercom.com/pricing](https://www.intercom.com/pricing), checked 7 Nov 2026.
14. Intercom: Fin AI Agent. [intercom.com/pricing](https://www.intercom.com/pricing), checked 7 Nov 2026.
15. Intercom: Integrations. [intercom.com/integrations](https://www.intercom.com/integrations), checked 7 Nov 2026.
16. Hiver: About the pricing. [hiverhq.com/pricing/hiver-omni](https://hiverhq.com/pricing/hiver-omni), checked 7 Nov 2026.
17. Hiver: AI resolutions. [hiverhq.com/blog/live-chat-software-pricing](https://hiverhq.com/blog/live-chat-software-pricing), checked 7 Nov 2026.
18. Gorgias: Starter (helpdesk only). [gorgias.com/pricing](https://www.gorgias.com/pricing), checked 7 Nov 2026.
19. Gorgias: Starter (helpdesk only) includes. [gorgias.com/pricing](https://www.gorgias.com/pricing), checked 7 Nov 2026.
20. Tidio: Starter. [tidio.com/pricing/](https://www.tidio.com/pricing/), checked 7 Nov 2026.

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Source: https://mojobase.ai/alternatives/gorgias · Updated 7 November 2026